Shipping & Returns

Shipping

 We accept PayPal And all major credit cards, including MasterCard, Visa, Discover, and American Express . All credit card transactions are transmitted via a secure server.  Sales tax will be applied for NY State residendts.
 
You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

After receiving an order and clearing of payment  , we do our utmost to ship it out as soon as possible. Please allow 1-2 business days for handling time, as we are carefully preparing and packaging your item for shipment. Some items are located in different warehouses, so your order may be divided into more than one shipment.

After your payment is confirmed the charge will be posted to your account on the same day.

 

 


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

 

Shipping Options

 

 All orders are shipped via UPS and or USPS For your convenience, we offer a selection of shipping options so that you will receive your package when you need it.

 

 

 

Continental US

 

 

 

UPS Ground                               1-5 Business Days

 

 

 

UPS 2nd Day Air                         2 Business Days

 

 

 

UPS Next Day Air                      Next Business Day

 

 

 

International

 

 

 

 

UPS Standard                            Day definite by date scheduled

 

 

 

UPS Worldwide Expedited      2-5 Business Days

 

 

 

UPS Worldwide Saver              1-3 Business Days

 

 

 

  

 

 

Shipping costs are calculated based on the weight of the item and the location to which it is shipped. Your shipping costs will be calculated during checkout.

 

 

 

Tracking

  We will send you an email with the tracking number for your package as soon as the order is processed.

  

For any other shipping related questions please feel free to contact us at customerservice@5thavesstore.com 

 

 

 Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.